Clinic appointment scheduling — the whole lifecycle in one place

Three ways: (1) automatic reminders 24h and 2h before via WhatsApp / SMS / email; (2) appointment confirmation with the method tracked; (3) a strike-based no-show policy — a configurable grace period, a rolling-window strike counter, and an automatic action (warn, restrict booking, or cancel future appointments). The waitlist also auto-fills cancelled slots.

Double-booking is controlled with hierarchical inheritance: the setting is defined at the organization level and can be overridden at the branch or provider level. If concurrent bookings exceed the allowed limit, the system flags the booking as a double-booking and records which rule applied for review. A real-time availability check prevents conflicts up front.

Both. A solo doctor starts with a self-booking link and automatic reminders in minutes with zero complexity. Large clinics and chains use the same system with multi-branch, multi-specialty, and multi-room features, staff permissions, per-branch queue screens, and roll-up reports. The same software grows with you — no migration.

Yes. Patients join the waitlist with a priority (urgent / routine / flexible) and preferred days and times. The moment a booking is cancelled or a slot opens, the system auto-matches waiting patients by service, branch, doctor, and preferences, and prompts the front desk to convert the match into a booking in one click.

Yes. You can create recurring appointment series (daily / weekly / monthly) using the standard RRULE — useful for treatment plans, physiotherapy sessions, and follow-ups — and cancel the whole series in one click. A single booking can also hold multiple visits, and preventive recalls handle periodic follow-ups.

Yes. After check-in the patient gets a queue number and an estimated wait, with 5-level triage. A customizable public display (theme, colours, logo) shows who is being seen and the queue, and an SMS alerts the patient ("your turn is near / now") with a page on their phone showing their position.

Yes. The system is multi-branch / multi-provider / multi-specialty: each branch has its own schedules and rooms, and you can assign more than one provider to a booking (primary / assisting). Reports roll up across the network or stay branch-scoped, and permissions control what each staff member sees.