FAQ
Frequently Asked Questions
Find answers to common questions about ClinicOne.
General
ClinicOne is a modern, cloud-based clinic management platform that helps healthcare providers manage appointments, patient records, billing, queues, and communication — all in one place.
ClinicOne is designed for medical clinics of all sizes — from solo practitioners to multi-branch healthcare networks. It supports general practice, dental, dermatology, pediatrics, and more.
Yes! ClinicOne has full Arabic support with RTL layout, Arabic notifications, and bilingual patient-facing features.
Features
Yes, patients can book appointments through your clinic's website. Online availability is controlled by your schedule settings.
Absolutely. ClinicOne supports multi-branch management with separate schedules, queues, rooms, and staff for each location.
Yes, ClinicOne integrates with SMS providers (Cequens, SMS Misr) for appointment reminders, queue notifications, and custom messages.
Pricing
Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately and billing is prorated.
Yes, all plans come with a 14-day free trial. No credit card required to start.
We accept all major credit cards, bank transfers, and local payment methods in supported regions.
Yes, annual billing saves you 20% compared to monthly billing on all paid plans.
We offer a 30-day money-back guarantee on all paid plans. No questions asked.
Technical
Yes. Each clinic has an isolated database. All data is encrypted at rest and in transit. We maintain 99.9% uptime with automated backups.
Yes, all reports can be exported to Excel or PDF. We also provide data export tools if you ever decide to leave.
Yes, ClinicOne is fully responsive and works on phones, tablets, and desktops. A dedicated mobile app is on our roadmap.
Support
Contact us via email at [email protected]. Professional and Enterprise plans include priority support with faster response times.
Yes, Enterprise plans include onboarding sessions and training for your team. We also have documentation and video tutorials.
Absolutely! We love hearing from our users. Contact our team and we'll add it to our roadmap for consideration.